FAQ

 

What is your Returns Policy?

We offer a 14-day return policy for all jewellery purchased. Please ensure that the item is unused and in its original packaging. You can reply to your order confirmation for our return address. We offer store credits for returns.

What are your shipping rates?

Please check out our shipping and delivery page here

Do you have any physical locations? 

Lasso Luxe is sold online here on our website. If you are a retailer and are interested in stocking our products please contact us here

 

Can I request a customised piece of jewellery?

Yes, we can certainly see if we can help. Please contact us here

Do you ship internationally?

We sure do!

Help! I think my item is faulty what do i do?

Oh no! Please contact us here so we can get this sorted asap for you.

How do I take care of my Lasso Luxe pieces?

Please check out our How To Care For Your Lasso Luxe page.